![]() ![]() Refunds for goods which are returned used, in an unsaleable condition or after 30 days will be at the discretion of Sensory Direct (UK) Ltd. It is not possible for us to make a refund or exchange if the goods returned are not in perfect condition or it is obvious to us that the goods have been used. To receive a refund or exchange, goods must be returned unused, in their original packaging and with all original documentation. Returns of a sales item must be within 14 days of receipt. There are some exemptions to this, please see below with regards to Sensory Direct Weighted Blankets. We want you to be 100% happy with your purchase, but if you find that the product is not suitable you must return the goods to us within 30 days of receipt for a refund or exchange of the same or similar. Please see our FAQs for further inforamtion or email us on or call us M-F 0900 - 1700 on 01905 670500 Non receipt of your order must be notified to Sensory Direct within 7 days of receipt of your order acknowledgement. If the packaging appears damaged and you do not have time to check the goods you should sign the carriers paperwork and add the word "Damaged". If we are not notified of damage within 3 days we are unable to claim from the carrier and we will be unable to refund or replace the damaged items. You must notify Sensory Direct of any damage within 3 days of the delivery. On receipt of your order please open all packages and thoroughly check the goods for damage as soon as possible. If your order is required urgently or by a certain date, please email and we will do what we can to meet your deadline. We will do our best to deliver your order on time however delivery times are approximate, and we accept no liability in respect of late deliveries. (see FAQ for further courier delivery times). Please note that the estimated delivery times are provided by the courier and we do not have any control or influence over these. Our despatch team will arrange for all orders before 2pm to be despatched on the same day from our warehouse to our designated courier service. We are currently unable to ship overseas unless you hold a trade account with us.Please note we cannot deliver to a PO Box address.For smaller items that are in stock and ordered before the 2pm cut off time, you can now select and pay for DPD next day delivery at the checkout stage. Larger items are sent by DPD for next day delivery. Small items are sent by Royal Mail Recorded Delivery.(see FAQ for further courier delivery times) Mainland UK delivery charges are £2.95/£3.95 Royal Mail and £5.95 for courier delivery for orders under £45. ![]() Delivery is FREE on orders of £45 and above within Mainland UK (excluding Highlands, Offshore Islands & Northern Ireland).Please read our ‘How do I place an order’ FAQ for information on how to do this. A Customer Account will need to be created before placing an order, to use the order tracking service. You can check the status of your order at any time by logging into your customer account via our website. Despatch will not take place during this time. Please note that we close our warehouse & sales office over all UK Bank Holidays & Christmas Eve through to New Year. Sensory Direct's Weighted Blankets, Lap Pads, Weighted Jackets and other handmade products may take 3-4 working days to be despatched if not in stock. We will endeavour to contact customers whose orders may be affected by any despatch delays. Products that are in stock and ordered before 2pm, Monday to Friday, will be despatched on the same working day. Not sure if a Weighted Blanket will work for you? Hire one today View all Sensory Tents, Dens & Accessories.Furry Friends Lap Pads & Shoulder Wraps. ![]()
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